Flight delays by various airlines have been well reported in recent years. If a consumer is delayed, they may be entitled to compensation. Ryanair changed its terms and conditions of booking in 2016 and now require passengers to who wish to make a claim for compensation for delays to deal directly with Ryanair. Furthermore, consumers must allow 28 days for the airline to respond before instructing a third party (such as a solicitor) to deal with their matter.
A firm of solicitors affected by this decision has sued Ryanair. It is interesting to note that the matter will soon be considered by the Supreme Court. The result of the case could have wider implications for firms which deal with compensation claims and thus their clients. We will report on the outcome of the case.